24/7/365 service desks across disparate locations
Friendly, fully-trained service teams
One point of reference for all customer issues
Comprehensive incident management
We understand how important good customer service is, particularly when it comes to IT.
The Piksel Service Desk is a single point of contact between us, you and third-parties. We like to think of it as a combination of a manned operations centre, a set of stringent processes and service management in action.
It's where our customers can report incidents and where we can manage service requests and facilitate change.
Our Service Desk is full of brilliant, friendly and experienced team members. Often, many of our engineering staff come to us through the Piksel Service Desk, bringing a wealth of customer understanding and technical knowledge with them.
We train each team member in core ITIL skills, ranging from the ITIL foundation up to the ITIL practitioner and manager levels. This means they're well equipped to handle your technical, service and change management needs.
Our comprehensive Service Desk handles the following:
We operate a "follow the sun" service desk, which is available 24 hours a day, seven days a week, 365 days a year.
The service desk provides native language speaking operatives for non-English clients.
Specialist teams are always available to support the service desk, allowing our customers to concentrate on their core business needs.