Service Desk

24/7/365 service desks across disparate locations

Friendly, fully-trained service teams

One point of reference for all customer issues

Comprehensive incident management

Behind the Service Desk

We understand how important good customer service is, particularly when it comes to IT.

The Piksel Service Desk is a single point of contact between us, you and third-parties. We like to think of it as a combination of a manned operations centre, a set of stringent processes and service management in action.

It's where our customers can report incidents and where we can manage service requests and facilitate change.

You're in the right hands

Our Service Desk is full of brilliant, friendly and experienced team members. Often, many of our engineering staff come to us through the Piksel Service Desk, bringing a wealth of customer understanding and technical knowledge with them.

We train each team member in core ITIL skills, ranging from the ITIL foundation up to the ITIL practitioner and manager levels. This means they're well equipped to handle your technical, service and change management needs.

What does our service involve?

Our comprehensive Service Desk handles the following:

Logging and management of incidents
Identifying customer issues
Communication of incidents to customer teams
Triage of incident
Resolving of issues wherever possible
Escalation to specialist teams when required
Incident impact reports and reviews
Hardware and software configuration management
Change logging and coordination
Logging and management of service requests
Monthly service reports
Asset management

Around-the-clock care

We operate a "follow the sun" service desk, which is available 24 hours a day, seven days a week, 365 days a year.

The service desk provides native language speaking operatives for non-English clients.

Specialist teams are always available to support the service desk, allowing our customers to concentrate on their core business needs.

GET IN TOUCH

Keen to find out more?

If you'd like to know more about the customer care Piksel Service Desk offers, get in touch today. We'd love to talk you through our processes.

Piksel's Service Desk