service delivery management

Effective, efficient service, without compromise

service delivery management

Well-defined SLAs with regular reporting

service delivery management

Single point of contact for feedback and assistance

service delivery management

Expert industry advice without judgement

We build effective, valuable partnerships

When you engage with Piksel Group, we assign you a Service Delivery Manager. They become your main point of contact and you can expect them to provide:

  • Frequent, detailed reporting on whether we're meeting our SLA requirements
  • Strategies for necessary or recommended service improvements and cost effective solutions
  • Expert, unbiased technology advice based on your business needs

We meet and exceed your business requirements

Your Service Delivery Manager quickly becomes an expert in your business domain and market. As a result, they'll always understand and prioritise your business needs.

Our ethos of professionalism and flexibility ensures that:

  • You understand the breadth of our services
  • We can easily update SLA's to meet your business requirements
  • We can easily identify and action areas for business improvement
  • We collaborate with you to foster a joint approach to good service

Contact us

Get in touch with our team today

If you'd like to learn more about our services, please contact us. We'd love to walk you through how Piksel Group could revamp your business's technology.

Contact us

Best practice IT support and strategies

ITIL is the best practice standard for the delivery of IT services. All of our Service Delivery Managers are well versed in establishing and managing the full range of support processes. These include:

  • Incident management
  • Change management
  • Problem detection and alerting
  • Capacity Management
  • Risk Management
  • Continuous Service Improvement

As established in ITIL 4, our Service Delivery Managers also champion modern IT and DevOps trends, using the power of automation to boost your business processes.

Quality service combined with best-in-class technology

At Piksel Group, no matter your business industry or requirements we provide the highest quality, tailored technology experience possible.

Get in touch today to find out how your business can benefit from our technology and services.


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