Process automation in healthcare: 3 use cases

Posted by The Carelink Team on Jan 26, 2021 12:58:51 PM

Unnecessary bureaucracy and paperwork are rampant within the healthcare industry.

Processes, such as discharges and healthcare workflows, are often solely paper-based and inefficient; they rely on human input and availability, which is often hard to get in a busy healthcare setting.

Of course, this inefficiency causes distress to patients and hospital staff alike and, overall, damages productivity and resourcing capabilities.

But it needn't be like this.

Using simple healthcare process automation, your once-tiresome bottlenecks can become well-oiled processes that deliver outstanding outcomes. With that in mind, let's cover three use cases your healthcare organisation could adopt today.

1. Schedule appointments

Did you know that 42 percent of patients prefer to schedule appointments online?

Old-fashioned methods of booking can be arduous. For instance, if a patient has to phone-up a busy GP to book a check-up, they run the risk of being placed on hold.

Or, worse, the receptionist answering the call may lose their paper-based appointment notes or even double-book.

To remedy this, healthcare organisations could use online appointment scheduling tools that cut down on resourcing needs and reduce the chance of human error. Any online requests (and the important patient details that come with them) can then be filtered through to the appropriate professionals through an automated workflow.

2. Speed-up patient discharges

Imagine this scenario: a patient is told they're fit to go home at 2pm by a consultant; however, due to lengthy paper-based processes, the patient is left waiting in their hospital bed until 9pm. That's seven hours of waiting, just for a piece of paper.

These long discharge times are upsetting for your patients and can result in poor capacity management.

Using automated tools that comply with your discharge guidelines and follow typical discharge workflows (such as emailing prescription reminders), you can keep your beds available for those who need them most and reduce the rate of re-admission.

3. Streamline healthcare workflows

Moving patient data and performing the next steps through the healthcare cycle isn't always easy. Often, non-clinical staff can find themselves wasting time on manual, repetitive workflows that offer little value.

Various processes, such as inputting test result data, managing claims or transferring patient information to a relevant healthcare department could instead be handled automatically via a triggered workflow system. With the click of a button, you can action requests easily and keep data seamlessly flowing through your workflows.

Provide a better patient experience

In today's strained healthcare environment, efficiency is everything.

While manual processes do work, they can cost your healthcare organisation time and money. And, when your patients' happiness and health are at stake, this simply won't do.

Robotic process automation can ease your employees' workloads, streamline your workflows and ensure your patients get treated quickly, efficiently and with the utmost care.

If you'd like to find out more about how automation could help your healthcare organisation, please get in touch with our team at Carelink. We've got a wealth of experience providing secure, specialist and productivity-boosting services and technologies to the likes of the NHS and their partners.



Topics: Carelink, Automation

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